Bridging Tech and Client Excellence at Array | Director’s Insights

Meet our Director of Client Solutions—Amber Ray, who serves at the technical helm of our deployment team. Hailing from Chicago with an Industrial Engineering degree from Purdue (go Boilermakers!), Amber not only leads the technical team that interfaces with our clients but also brings a unique blend of technical expertise and client-centric approach to the forefront of our deployment and implementation team.

"I enjoy being able to interact with our clients directly to solve their challenges with our technical solutions."

At Array, our clients are typically supported by a deployment team and an account management team with access to our support team. To paint a picture of what our clients experience during deployment, we begin by introducing Amber and offering a peek into her roles and responsibilities.

The Perfect Blend of Technical Expertise, Client Facing Acumen, and Leadership Capabilities

Armed with an engineering background, Amber was drawn to client management by a desire to bridge the gap between technology and client interactions. With a background in operations, technology, and sales, Amber brings a wealth of experience ranging from direct hands-on operational execution to leading various cross functional teams that enable client success.  Her diverse and wide reaching background has served as the bedrock of her leadership foundation while at Array.

Steadfast Dedication to the Optimal Client Experience

The cornerstone of our clients' ability to maximize value from their Array partnership lies in Amber's unwavering commitment to establishing authentic and empathetic partnerships with our clients.

“The pinnacle of client management is when it’s a true partnership between us and the client. It’s not just about being a subject matter expert in your domain. It’s crucial to know how our expertise can best work for the client so we know what best practices to recommend to them, given who they are and how they’re architected.”

At Array, we’re not here just to offer a product (or a suite of products). We’re here to deeply understand our clients’ businesses and collaborate with them to provide tailored solutions that best fit their strategic vision. To ensure that our clients have a seamless experience throughout, Amber’s deployment and implementation team operates in lockstep with our account management and support teams.

From dedicated resources guiding clients through tech implementation to continuous account management and tech support post-go-live, Amber’s team, in partnership with the broader client support organization, are here to ensure clients achieve ongoing success when they partner with Array.

Effective Leadership Ensures Mutual Growth for Team and Company

Amber is deeply invested in the growth of her team which necessitates internalizing their aspirations while fostering the growth needed to turn those aspirations into reality.

“My goal is to understand what my team cares about both personally and professionally and figure out how we align that with company and customer goals. When they’re growing in the way they want to grow, it also contributes to the growth of Array.”

Amber’s leadership style is underpinned by three main pillars: transparency, effective communication and technical expertise. The heart of excellent client management lies in the details. 

To ensure that her team is equipped and empowered to deliver on an exceptional client experience, they need to have a well rounded understanding of the nature of each client scenario (transparency), a clear vision of the outcome the client wants (communication) and the executional prowess necessary to deliver on the vision (technical expertise).

These pillars translate to how Amber and her team partner with Array’s clients as well.

Truly collaborating with our clients means sharing in the details that matter (transparency) and aligning on a shared expectation of the outcome (communication) while delivering and perhaps exceeding their technical expectations (technical expertise).

A Well Defined Vision, Brought to Life by an Exceptional Team

Our Director of Client Solution’s passion for the role stems from the gratifying challenges of balancing technology and client-facing aspects. In addition, the Array team, coupled with a clear vision and transparent leadership, makes every challenge an exciting opportunity for growth. 

“I chose Array because of the people, the leadership team and the vision. It’s clear on where we are going and how we are going to get there.  I am excited to be a part of it.”

One of Array’s operating principles is “Keep raising the bar, while nurturing potential” which Amber wholeheartedly embodies. A supporting core tenet of this principle is to insist on high standards while empowering others to do their best work.

“Array’s commitment to iterative processes helps us evolve. We’re always getting better and working on increasingly interesting challenges while never losing sight of our vision.”

Looking ahead, Amber is focused on building an even stronger relationship with product and engineering, ensuring the readiness of her team to successfully introduce new Array products to clients, all while guaranteeing smooth and effortless deployments.

Travel, Costume Events, and Beyond

When Amber’s not delighting our clients, you might find her at a themed event, traveling around the world, or at a Purdue game! She’s hoping to add Greece, Spain or Singapore onto her travel itinerary this year or maybe even a safari in Africa!

With a leader like Amber steering our deployment and implementation team, any prospective Array client can be confident in the promise of a dedicated, knowledgeable, and empathetic deployment team ready to support them every step of the way. 

For more information on how your organization might benefit from Array’s solutions, contact us to learn more.

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Editorial Note: This content is the author’s opinion, expression, and/or recommendation(s).